We Care

Customer Service

At SPE our clients' needs and requirements come first, second and third. We are interested in creating long-term relationships and are completely committed to delivering a superior level of customer service and care, with many clients appreciating the extreme lengths we have gone to in order to accommodate them. We provide the following:

bullet point Warranty - All equipment is issued with an 18-month warranty as standard to give you peace of mind

bullet point 24-hour Call-out - If you have an emergency of need to speak to a technical engineer, SPE are on-hand to give advice and visit your business premises

bullet point After Sales - We provide a normal and out-of-hours telephone service to answer any questions and are able to carry out on-site calibration, helping to get the most out of your machines

bullet point Modifications and Upgrades - with business change and growth there can be the need to amend machines. We are well equipped to redevelop existing machinery in-line with new specifications

bullet point Training - Free training is given on all equipment upon installation, with additional training for new employees offered. Every machine is supplied with a full documentation pack covering the safety precautions, machine description, operating procedures, maintenance, recommended spare parts list, electrical and pneumatic drawings, and software manual, as well as a certificate of conformity, calibration and finally a software backup CD

© Copyright Special Purpose Equipment Ltd
Established 1984, Registered in England Number 4108471
VAT Registration Number GB 770 1207 62
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